Vendman provides support via hosting a central fault solving Helpdesk which bestows an Incident/Request Management service in respect of the Vendman product and services.

Call reception and logging facilities will be provided through the Vendman Helpdesk and will provide an Incident/Request management service, to the Vendman customers.

The Helpdesk will provide a primary point of contact for all service users and will be an important provider of management information. Key responsibilities include:

•Call reception and logging

•Incident prioritisation and categorisation

•Ensuring ownership of problems

•Incident referral and tracking

•Incident closure and reporting

•Service workload monitoring and reporting

•Organising and reporting results of customer satisfaction surveys

•The recording of changes to the supported environment

For technical support and queries, call Vendman now on 0870 444 5774 or email support@vendman.com.

Alternatively connect to our download site for access to the latest updates and technical documentation. For your username and password please contact us.

Incident/Request Handling:

On receiving the incident/request, the details are entered into Helpdesk software either automatically or manually. The details are assessed to assign a priority and category to the request. Once entered, a reference number is generated and is passed to the requester along with the priority either manually or automatically verbally or via email. It then becomes a work order.