Support

Vendman provides support via hosting a central fault solving Helpdesk which bestows an Incident/Request Management service in respect of the Vendman product and services.

Call reception and logging facilities will be provided through the Vendman Helpdesk and will provide an Incident/Request management service, to the Vendman customers.

The Helpdesk will provide a primary point of contact for all service users and will be an important provider of management information. Key responsibilities include:

• Call reception and logging
• Incident prioritisation and categorisation
• Ensuring ownership of problems
• Incident referral and tracking
• Incident closure and reporting
• Service workload monitoring and reporting
• Organising and reporting results of customer satisfaction surveys
• The recording of changes to the supported environment

For technical support and queries, call Vendman now on 0161 487 5980 or email support@vendman.com.
Alternatively connect to our download site for access to the latest updates and technical documentation. For your username and password please contact us.

Incident/Request Handling:

On receiving the incident/request, the details are entered into Helpdesk software either automatically or manually. The details are assessed to assign a priority and category to the request. Once entered, a reference number is generated and is passed to the requester along with the priority either manually or automatically verbally or via email. It then becomes a work order.

Latest Releases For Customers

Call Support now on 0161 487 5980 or email support@vendman.com to receive you free upgrade of e3 V6.1.27.

• Cash Management, When importing cash as a text file, zero values will not be included
• Contract Invoices, Order Number entered in Sales/Processing/Vending? is now correctly shown on the Sales Invoice, when using a delivery accounts
• Machine Templates, Now include an edit function if the product has spirals/columns